Improving communication with migrants for crisis preparedness: lessons learned from COVID-19

No PSF 2021/08 

This project aims at developing an appropriate communication plan, based on effective translation practices and policies, which can provide a quick response to the current crisis and future emergency situations in disseminating relevant information among migrant communities. It also seeks to strengthen cooperation between the states of the Sea Baltic Region to deal with cross-border emergencies and use the knowledge generated by this cooperation to tackle problems at the local/state level.

The project will first analyse the information provided during the COVID-19 crisis by stakeholders from different sectors (governmental institutions, companies, universities, NGOs and media) in Estonia, Finland and Latvia ─ states with different translation policies and linguistic compositions─, with the focus on the methods, quality, timeliness, accessibility and languages information provided to those with poor skills in the titular languages. This first analysis in the three states involved will enable to carry out a cross-national comparative study to identify a series of good practices which serve as the basis to suggest new strategies in translation policies. The resulting guidelines for communicating essential multilingual information to migrants will not only contribute to a faster recovery from the current crisis, but could also be adapted and scaled to address future emergency situations in the Baltic Sea Region.

Creative Ideas is implementing the project in cooperation with Tallinn University (Estonia) and the University of Helsinki (Finland).

The project runs from 1 October 2021 to 30 September 2022 and is funded by the Council of the Baltic Sea States Project Support Facility. Creative Ideas has been awarded EUR 15 830 for the implementation of the project, the total project funding is EUR 63 278.

Project website: 

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